To ensure you have the best possible hosting in Pipa, check out the information below about the services of Boutique Hotel Marlin's.
Children under 14 years old are not admitted.
acomodações para casais
Todas as acomodações do hotel foram projetadas para casais. Suas configurações não podem ser alteradas e o hotel não dispõe de camas de solteiro para quaisquer adaptações.
parties and NOISE
Private parties and celebrations are not permitted.
It is prohibited using sound equipments (dock stations) in the hotel common spaces.
Check-in: starts at 3:00 pm
Check-out: until 1:00 pm
Frontdesk: 7:00 am to 10:50 pm
Breakfast: 7:30 am to 10:30 am
Afternoon Tea: 5:00 pm to 6:00 pm
Room cleaning: 10:00 am to 5:00 pm
Pool: 8:00 am to 9:30 pm
Beach access: 9:00 am to 5:15 pm
Pool Service: 9:30 am to 5:00 pm
Guests are not allowed to receive friends in their room or in the pool area.
In other areas, guests are allowed to receive friends during front desk working hours.
smoking et all
No smoking is allowed in the accommodations (bedroom, bathroom, hall etc) or in other roof covered areas.
Vehicles must have their keys handed over to front desk staff.
No pets are allowed. Guide dogs are welcome.
For full hotel rules, click the button below:
reservations and doubts
HOW TO BOOK
All reservations are made online via the hotel's website, or through authorized channels such as Booking.com and Expedia.
Telephone contact about reservations, cacellations and refund must be latter confirmed by e-mail to ensure the correct exchange of information.
The hotel charges the full amount of the accommodation on customers credit card at booking time.
The customer must be the legal credit card holder, and this must be presented, along with a valid ID, to front desk personal during check-in. Notice: virtual credit cards are not accepted.
Payment can also be made through bank transfer for some types of rate. Notice: the hotel only operates in the Brazilian Banking System and do not receive international money transfers via Western Union or similars.
Tampouco são aceitos cartões de crédito cuja via física não indique sua numeração e o nome do titular.
O cartão de crédito utilizado para reserva, ainda que tenha perdido sua validade - entre o momento da reserva e a chegada do cliente ao hotel - deverá ser apresentado à Recepção no momento do check-in para fotocópia (o código de segurança não será fotocopiado).
Caso o cliente falhe em apresentar o cartão de crédito utilizado para reserva à Recepção no momento o check-in, a cobrança realizada no momento da reserva será estornada* e um novo pagamento deverá ser realizado presencialmente - nesse caso, o novo pagamento, se realizado com cartão de crédito, não poderá ser parcelado.
*O estorno da cobrança poderá ser apresentado ao cliente pela sua companhia de cartão, a depender da data padrão de vencimento da fatura, apenas na fatura seguinte a do mês corrente em que é realizado o estorno.
Automatic booking system messages such as "reservation completed" or "reservation confirmed" only mean that the chosen accommodation has been blocked for the client and won't be available for third parties to book.
Reservation is only effectively confirmed after payment - once the customer's credit card gets charged or when the bank transfer is made effective.
The hotel offers different rate possibilities depending on hosting period, payment method and booking channel (hotel's website, Booking.com, Expedia etc).
Thus, the customer must pay attention to the individual conditions of the chosen rate during booking.
Usually, promotional rates have additional restrictions.
The possibility of changing the reserved period depends on the conditions of the chose rate. Some rates may restrict changes while others may not allow any change at all, such as holiday packages.
Holiday packages are special periods composed of great relevance holidays and that have specific conditions for booking.
IMPORTANT: reservations of periods that include holiday packages are always unalterable and non-refundable in case of cancellation.
Boutique Hotel Marlin's does not practice late check-outs.
In order to extend departure time it is necessary to book an additional day for the hosting period.
In case of no show (not attending to the hotel on check-in day) the reservation is canceled and the amount paid, regardless of the chosen rate, is not refunded.
cancellation and refund
In case of cancellation, the refund of the amount paid in advance depends on the conditions of the chosen rate as well as on the time cancellation is requested.
Some rates do not entitle you to a refund in case of cancellation while others allow partial reimbursements provided certain conditions.
When the client is entitled to a partial reimbursement, he may choose to keep the total amount paid in advance as a credit for future hosting, instead of getting a partial refund. Therefore a credit letter with predetermined validity is issued in his favor.
*For customers abroad, when the maximum deadline for reimbursement is exceeded (period imposed by credit card companies), the refund shall be made by PayPal.
For more information, click the button below and check our complete Booking Policy.