policies
To ensure you have the best possible hosting in Pipa, check out the information below about the services of Boutique Hotel Marlin's.
basic information
children
Children under 14 years old are not admitted.
accommodations for couples
All accommodations at the hotel are designed for couples. Room settings cannot be changed and the hotel does not have single beds for any adaptations.
parties and NOISE
Private parties and celebrations are not permitted.
It is prohibited using sound equipments (dock stations) in the hotel common spaces.
timetable
Check-in: starts at 3:00 pm
Check-out: until 1:00 pm
Frontdesk: 7:00 am to 10:50 pm
Breakfast: 7:30 am to 10:30 am
Afternoon Tea: 5:00 pm to 6:00 pm
Room cleaning: 10:00 am to 5:00 pm
Pool: 8:00 am to 9:30 pm
Beach access: 9:00 am to 5:15 pm
Pool Service: 9:30 am to 5:00 pm
friends
Guests are not allowed to receive friends in their room or in the pool area.
In other areas, guests are allowed to receive friends during front desk working hours.
smoking et all
No smoking is allowed in the accommodations (bedroom, bathroom, hall etc) or in other roof covered areas.
vehicles
Vehicles must have their keys handed over to front desk staff.
pets
No pets or emotional assistance animals are allowed. Guide dogs are welcome.
internal rules
For full hotel rules, click the button below:
reservations and doubts
HOW TO BOOK
All reservations are made online via the hotel's website, or through authorized channels
such as Booking.com and Expedia.
Telephone contact about reservations, cacellations and refund must be latter confirmed by e-mail to ensure the correct exchange of information.
payment
The hotel charges the full amount of the accommodation at booking time.
Payment is made via the credit card provided by the customer or via Pix transfer to the hotel bank account, depending on the type of the chosen rate.
RESERVATIONS WITH CREDIT CARD
It is not allowed to use third party credit cards or virtual ones for reservation.
Physical credit cards that do not indicate their numbers and holder name are also not accepted.
The credit card used for the reservation, even if expired - between the time of booking and the client's arrival at the hotel - must be physically presented at frondesk during check-in for photocopy (the security code will not be photocopied).
If the customer fails to present the credit card used for booking to the Reception at the time of check-in, the charge made at the time of booking will be reversed* and a new payment will be demanded in person - in this case, the new payment, if made with a credit card, cannot be made in installments.
*The chargeback may be presented to the customer by their card company, depending on the standard invoice due date, only on the invoice following the current month in which the chargeback is made.
booking confirmation
Automatic booking system messages such as "reservation completed" or "reservation confirmed" only mean that the chosen accommodation has been blocked for the client and won't be available for third parties to book.
Reservation is only effectively confirmed after payment - once the customer's credit card gets charged or when the bank transfer is made effective.
rates
The hotel offers different rate possibilities depending on hosting period, payment method and booking channel (hotel's website, Booking.com, Expedia etc).
Thus, the customer must pay attention to the individual conditions of the chosen rate during booking.
Usually, promotional rates have additional restrictions.
period changes
The possibility of changing the reserved period depends on the conditions of the chose rate. Some rates may restrict changes while others may not allow any change at all, such as holiday packages.
holiday packages
Holiday packages are special periods composed of great relevance holidays and that have specific conditions for booking.
IMPORTANT: reservations of periods that include holiday packages are always unalterable and non-refundable in case of cancellation.
late check-out
Boutique Hotel Marlin's does not practice late check-outs.
In order to extend departure time it is necessary to book an additional day for the hosting period.
no show
In case of no show (not attending to the hotel on check-in day) the reservation is canceled and the amount paid, regardless of the chosen rate, is not refunded.
cancellation and refund
In case of cancellation, the refund of the amount paid in advance depends on the conditions of the chosen rate as well as on the time cancellation is requested.
Some rates do not entitle you to a refund in case of cancellation while others allow partial reimbursements provided certain conditions.
When the client is entitled to a partial reimbursement, he may choose to keep the total amount paid in advance as a credit for future hosting, instead of getting a partial refund. Therefore a credit letter with predetermined validity is issued in his favor.
*For customers abroad, when the maximum deadline for reimbursement is exceeded (period imposed by credit card companies), the refund shall be made by PayPal.
booking policy
For more information, click the button below and check our complete Booking Policy.