policies

To ensure you have the best possible hosting in Pipa, check out the information below about the services of Boutique Hotel Marlin's.

basic information

children

Children under 14 years old are not admitted.

accommodations for couples

All accommodations at the hotel are designed for couples. Room settings cannot be changed and the hotel does not have single beds for any adaptations.

parties and NOISE

Private parties and celebrations are not permitted.

It is prohibited using sound equipments (dock stations) in the hotel common spaces.

timetable

Check-in: starts at 3:00 pm

Check-out: until 1:00 pm

Frontdesk: 7:00 am to 10:50 pm

Breakfast: 7:30 am to 10:30 am

Afternoon Tea: 5:00 pm to 6:00 pm

Room cleaning: 10:00 am to 5:00 pm

Pool: 8:00 am to 9:30 pm

Beach access: 9:00 am to 5:15 pm

Pool Service: 9:30 am to 5:00 pm

friends

Guests are not allowed to receive friends in their room or in the pool area.

In other areas, guests are allowed to receive friends during front desk working hours.

smoking et all

No smoking is allowed in the accommodations (bedroom, bathroom, hall etc) or in other roof covered areas.

vehicles

Vehicles must have their keys handed over to front desk staff.

pets

No pets or emotional assistance animals are allowed. Guide dogs are welcome.

internal rules

For full hotel rules, click the button below:

reservations and doubts

HOW TO BOOK

All reservations are made online via the hotel's website, or through authorized channels

such as Booking.com and Expedia.

Telephone contact about reservations, cacellations and refund must be latter confirmed by e-mail to ensure the correct exchange of information.

payment

The hotel charges the full amount of the accommodation at booking time.

Payment is made via the credit card provided by the customer or via Pix transfer to the hotel bank account, depending on the type of the chosen rate.

RESERVATIONS WITH CREDIT CARD

It is not allowed to use third party credit cards or virtual ones for reservation.

Physical credit cards that do not indicate their numbers and holder name are also not accepted.

The  credit  card  used  for  the  reservation,  even  if  expired  -  between  the  time  of  booking  and  the  client's  arrival  at the  hotel  -  must  be  physically  presented at  frondesk  during check-in  for photocopy  (the security  code will  not  be photocopied).

If the customer fails to present the credit card used for booking to the Reception at the time of check-in, the charge made at the time of booking will be reversed* and a new payment will be demanded in person - in this case, the new payment, if made with a credit card, cannot be made in installments.

*The chargeback may be presented to the customer by their card company, depending on the standard invoice due date, only on the invoice following the current month in which the chargeback is made.

booking confirmation

Automatic booking system messages such as "reservation completed" or "reservation confirmed" only mean that the chosen accommodation has been blocked for the client and won't be available for third parties to book.

Reservation is only effectively confirmed after payment - once the customer's credit card gets charged or when the bank transfer is made effective.

rates

The hotel offers different rate possibilities depending on hosting period, payment method and booking channel (hotel's website, Booking.com, Expedia etc).

Thus, the customer must pay attention to the individual conditions of the chosen rate during booking.

Usually, promotional rates have additional restrictions.

period changes

The possibility of changing the reserved period depends on the conditions of the chose rate. Some rates may restrict changes while others may not allow any change at all, such as holiday packages.

holiday packages

Holiday packages are special periods composed of great relevance holidays and that have specific conditions for booking.

IMPORTANT: reservations of periods that include holiday packages are always unalterable and non-refundable in case of cancellation.

late check-out

Boutique Hotel Marlin's does not practice late check-outs.

In order to extend departure time it is necessary to book an additional day for the hosting period.

no show

In case of no show (not attending to the hotel on check-in day) the reservation is canceled and the amount paid, regardless of the chosen rate, is not refunded.

cancellation and refund

In case of cancellation, the refund of the amount paid in advance depends on the conditions of the chosen rate as well as on the time cancellation is requested.

Some rates do not entitle you to a refund in case of cancellation while others allow partial reimbursements provided certain conditions.

When the client is entitled to a partial reimbursement, he may choose to keep the total amount paid in advance as a credit for future hosting, instead of getting a partial refund. Therefore a credit letter with predetermined validity is issued in his favor.

*For customers abroad, when the maximum deadline for reimbursement is exceeded (period imposed by credit card companies), the refund shall be made by PayPal.

booking policy

 For more information, click the button below and check our complete Booking Policy.