policies
To ensure you have the best possible hosting in Pipa, check out the information below about the services of Boutique Hotel Marlin's.
basic information
children
Children under 14 years old are not admitted.
parties and NOISE
Private parties and celebrations are not permitted.
It is prohibited using sound equipments (dock stations) in the hotel common spaces.
friends
Guests are not allowed to receive friends in their room or in the pool area.
timetable
Check-in: starts at 3:00 pm
Check-out: until 1:00 pm
Frontdesk: 7:00 am to 10:50 pm
Breakfast: 7:30 am to 10:30 am
Beach access: 9:00 am to 5:45 pm
Room cleaning: 10:00 am to 5:00 pm
Pool: 8:00 am to 9:30 pm
In other areas, guests are allowed to receive friends during front desk working hours.
smoking et all
No smoking is allowed in the accommodations (bedroom, bathroom, hall etc) or in other roof covered areas.
vehicles
Vehicles must have their keys handed over to front desk staff.
pets
No pets are allowed. Guide dogs are welcome.
internal rules
For full hotel rules, click the button below:
reservations and doubts
HOW TO BOOK
All reservations are made online via the hotel's website, or through authorized channels such as Booking.com and Expedia.
Telephone contact about reservations, cacellations and refund must be latter confirmed by e-mail to ensure the correct exchange of information.
payment
The hotel charges the full amount of the accommodation on customers credit card at booking time.
The customer must be the legal credit card holder, and this must be presented, along with a valid ID, to front desk personal during check-in. Notice: virtual credit cards are not accepted.
Payment can also be made through bank transfer for some types of rate. Notice: the hotel only operates in the Brazilian Banking System and do not receive international money transfers via Western Union or similars.
booking confirmation
Automatic booking system messages such as "reservation completed" or "reservation confirmed" only mean that the chosen accommodation has been blocked for the client and won't be available for third parties to book.
Reservation is only effectively confirmed after payment - once the customer's credit card gets charged or when the bank transfer is made effective.
rates
The hotel offers different rate possibilities depending on hosting period, payment method and booking channel (hotel's website, Booking.com, Expedia etc).
Thus, the customer must pay attention to the individual conditions of the chosen rate during booking.
Usually, promotional rates have additional restrictions.
period changes
The possibility of changing the reserved period depends on the conditions of the chose rate. Some rates may restrict changes while others may not allow any change at all, such as holiday packages.
holiday packages
Holiday packages are special periods composed of great relevance holidays and that have specific conditions for booking.
IMPORTANT: reservations of periods that include holiday packages are always unalterable and non-refundable in case of cancellation.
late check-out
Boutique Hotel Marlin's does not practice late check-outs.
In order to extend departure time it is necessary to book an additional day for the hosting period.
no show
In case of no show (not attending to the hotel on check-in day) the reservation is canceled and the amount paid, regardless of the chosen rate, is not refunded.
cancellation and refund
In case of cancellation, the refund of the amount paid in advance depends on the conditions of the chosen rate as well as on the time cancellation is requested.
Some rates do not entitle you to a refund in case of cancellation while others allow partial reimbursements provided certain conditions.
When the client is entitled to a partial reimbursement, he may choose to keep the total amount paid in advance as a credit for future hosting, instead of getting a partial refund. Therefore a credit letter with predetermined validity is issued in his favor.
*For customers abroad, when the maximum deadline for reimbursement is exceeded (period imposed by credit card companies), the refund shall be made by PayPal.
booking policy
For more information, click the button below and check our complete Booking Policy.